It looks like things were resolved around 1:30 AM EST. I'm told it was a bad network cable, which had actually been in place for years, that became unreliable and caused all of the issues. That's certainly more convenient to fix than replacing expensive hardware, but it's maybe not the obvious first place to look. In the 10+ years the WunderCounter has been online, I can't recall that a network cable was ever the root of a problem like this.
On a technical level, the ping times inside the data centre to the machine are now all under 5ms and there is no packet loss, so things should be as they normally were. I apologize for any inconvenience this problem has caused.