Thursday, July 2, 2009

Support Emails Back Online

If you sent an email to over the last little while, it probably bounced back to you with an error message. The contact form at was working as was the telephone support, but direct emails to the support address were bouncing. The issue was that my oldest web server (a Sun/Cobalt RAQ XTR) died recently and that machine happened to be hosting the help desk. This was the server which originally ran the WunderCounter when I first got into the web hosting business. It lasted for 9 long years and finally, after some fans began to malfunction, it went to its final resting place. Actually, I'm amazed that something with non-stop moving parts lasted the better part of a decade. I'm also amazed that I've been doing this for this long -- it was just supposed to be a hobby to get my mind off my studies while I was in University.

Now, this machine hasn't hosted the WunderCounter itself for a very long time, but it was running some useful software and it wasn't broken, so it didn't need to be fixed. However, now that it truly is broken, I'm in between help desk systems. I hope to have that fixed in a reasonable amount of time. I'm looking at a couple of ticketing systems, Redmine being my favourite right now. It's a really great project management system and it handles ticketing as well. If you're looking for something to help you keep track of projects, clients and bug reports, you may want to have a look at Redmine. It also integrates with many different version control systems, which is perhaps what I like best about it.

Having said all that, if you need support, there are the traditional methods of telephone and the contact form at, but the email is working again. I'll add a ticketing system back to the list shortly, but in the meantime don't hesitate to get in touch if you have any questions, input etc.

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